Rights and Duties

Last updated: December 2024

1. Your Rights as a NXT User

As a valued NXT customer, you have fundamental rights that we are committed to protecting and upholding. These rights ensure that you have control over your financial services experience and that we maintain the highest standards of service delivery.

Account Access Rights

Right to access your account 24/7 through our secure platform
Right to view all transaction history and account statements
Right to receive real-time notifications for account activities
Right to update your personal information and preferences
Right to download and export your financial data

Financial Service Rights

Right to transparent fee structures and pricing
Right to dispute transactions and request investigations
Right to receive customer support in multiple languages
Right to account portability and service termination
Right to privacy and data protection

2. Your Duties and Responsibilities

Along with your rights, you have certain duties and responsibilities when using NXT services. These ensure the security, integrity, and proper functioning of our platform for all users.

Account Security Duties

Maintain the confidentiality of your login credentials
Enable and use multi-factor authentication
Report suspicious activities immediately
Keep your contact information up to date
Use secure networks when accessing your account

Compliance and Legal Duties

Provide accurate and truthful information
Comply with applicable laws and regulations
Use services only for legitimate purposes
Report changes in your financial status when required
Cooperate with regulatory and compliance requests